Terms and Conditions – The Comfy Co.
You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement (“Agreement”) with respect to our site thecomfyco.ie. This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. It assists us in providing the best possible service to you for our respective commitments and responsibilities to one another to be clearly defined at the point of sale. These commitments are set out below and we request that you read them.
“Conditions” means these terms and conditions; “Product” means a product displayed for sale on the Website; “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided; “Users” means the users of the Website collectively.
Description of Products
Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery times and after-sales service. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Images are for illustration purposes only.
Purchase of Products
The order process is as follows:
You place the order for your products on the Website by pressing the purchase button at the end of the checkout process. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from The Comfy Co. As your product is shipped, we will send you a despatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You are not meeting the eligibility to order criteria set out in the main Terms & Conditions.
- The contract will be concluded in English.
In the event of any of the above 5 points occurring, we will contact you at the earliest possible opportunity.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this Website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account upon order. All goods must be paid for in full before delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
If you need to make a change to your order prior to delivery, contact us directly on our contact form on our website and refernce your order number and what is to be changed. If the item in question has been specially ordered for you, we regret that it cannot be cancelled as production will already have commenced. You are not entitled to a refund if you simply change your mind. All refunds agreed are issued by refund via our payment manager STRIPE and will be back in your account in 7 days.
It is your responsibility to advise us at the time of ordering your furniture of difficulties that may be encountered when delivering to your property, ensuring this information is documented in our online checkout process or in writing to firstname.lastname@example.org quoting your order number and billing address.
Safe access to the room of choice must also be considered ensuring the route is clear. Any costs incurred affecting delivery will not be the responsibility of The Comfy Co i.e. door or window removal etc. The Comfy Co are only responsible for delivery to your front door. We always give delivery and lead times in good faith but cannot be held responsible for any direct or indirect loss due to any reasonable delay or delays due to unforeseen circumstances outside of our reasonable control.
If for any reason a piece of furniture cannot be delivered due to access problems, or delivery appointments missed, it will remain the property of the customer, any further attempts to deliver by The Comfy Co will incur a delivery charge.
If you need to change the delivery address of your order please contact your us directly and reference your order number. The Comfy Co must be advised of any cancellation of booked deliveries at least 48 hours before the scheduled delivery. A delivery cannot be cancelled on the day of delivery as the goods are loaded the afternoon before.
We operate an “all day” delivery policy; if you contact us after 10am on the morning of your delivery we can give you the delivery drivers’ telephone number. The driver will give you an approximate time only as circumstances beyond our control such as traffic congestion, breakdowns and inclement weather all play a role in the time you get your delivery. If you require your furniture to be placed in a specific room we are happy to do so, however we cannot accept any liability for any damage to property that might happen therein as a result.
All bed frames and tables are delivered unassembled. If you require us to assemble any item you purchase we can arrange to do this, there will be a charge for this service.
You are entitled to a cooling-off period of 14 days, which begins on the day that you receive the goods. In the case of a service, the cooling-off period begins on the day the contract for distance selling was concluded.
During the cooling-off period, you can cancel your order without giving a reason and without incurring charges or penalties, other than possible charges incurred in returning the goods.
How do I return a product after delivery?
We’re committed to selling great value, high-quality furniture and accessories. We hope you’ll enjoy our products but we also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve bought for various reasons. We’re happy to exchange your purchase (under the conditions of our returns policy below) as long as it’s unopened and in its original packaging. This option is available for 5 days after delivery. However, any faults with the item need to be reported to us within a 3 day period of your delivery or collection date.
Conditions of our returns policy
We would strongly advise customers before purchasing, to ensure that the measurements of all entrances are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. If your purchase does not fit or suit we can issue you with a credit note, less a 20% re-stocking fee if it is in its original packaging. Special orders cannot be returned.
If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge. Collection will occur on our next available date to your area. For hygiene reasons, mattresses and divans cannot, under any circumstances, be returned. We are unable to refund or exchange damaged or imperfect goods where imperfections were identified to you prior to purchase.
Your purchase is warranted to be free of defects in material and workmanship under normal use for a period of one year from the date the goods were received. In the unlikely event that you feel you have an issue with the product, please contact our Customer Service department where they will do everything possible to quickly resolve any issues you may have.
Any data given by the customer is used only to process orders. Credit card details are not stored online, so no unauthorised person can gain access to them.